German & English Specialist (Amazon DE EN)

Role Overview

Foundever is hiring German & English Customer Support Specialists for the Amazon DE EN account. Provide world-class customer service via chat, email, and calls with fully remote flexibility (only 2 days from site).

Key Responsibilities

• Handle customer inquiries via chat, email, and calls in German and English for Amazon retail accounts
• Provide first-contact resolution for orders, deliveries, and account support
• Maintain high customer satisfaction and service level agreements
• Work collaboratively in fully remote setup with only 2 days on-site per month

Requirements & Qualifications

• Fluent German and English proficiency (B2+ / C1 level)
• Graduates or verified gap year eligibility
• Age 18 – 50 with Egyptian nationality
• Clear communication and customer service mindset
• Home internet connection suitable for remote duties

Compensation & Benefits

• 12,000 EGP net monthly salary with guaranteed verified pay
• Comprehensive social and medical insurance coverage
• 1 month fully paid professional training from day one
• Official 3-month contract with renewal eligibility
• Door-to-door transport provided for on-site days